Read these Terms and Conditions (this "Agreement") for important information about our text alert services ("the study text alerts"). THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

The Jefferson Supportive Oncology Program offers access to healthcare service messages through recurring SMS (Short Message Service) and MMS (Multimedia Message Service) text alerts. To enroll in these text alerts, patients must provide their mobile phone number with a valid area code within the 50
United States or the District of Columbia. When you choose to receive these study text alerts, you are agreeing to the terms and conditions outlined here, which take effect upon your enrollment. You may also be requested to verify your mobile phone number as a part of the enrollment process. This verification involves responding to a text alert sent to your mobile phone, confirming your participation in the Program.

You acknowledge that text alerts will be sent to the mobile phone number you provide to the Program. Such alerts may include limited personal information about your cancer diagnosis, treatment, prescriptions and your wellbeing, and whoever has access to your mobile phone or carrier account will
also be able to see this information. Once you enroll, the frequency of text alerts the Program send to you will vary and will be tailored to your needs. You will have the opportunity to engage with the program by responding via text to share your emotions and experiences. Our dedicated team of
Supportive Oncology providers will respond to your messages via text, offering information and resources that align with your current state. You can expect to receive text alerts approximately 2-3 times a week, allowing us to regularly check in on your well-being and provide you with valuable information on coping with cancer.

The Program does not levy an additional fee for text alerts. Nevertheless, it's important to note that your mobile carrier may apply message and data rates based on the terms and conditions outlined in your mobile phone contract. You bear full responsibility for any message and data charges that you may
incur. For inquiries regarding such charges, please get in touch with your mobile service provider. Our service is compatible with a range of carriers, including AT&T, Sprint, Boost, Verizon Wireless, U.S. Cellular®, T-Mobile®, Cincinnati Bell, Alltel, Virgin Mobile USA, Cellular South, Unicel, Centennial, and
nTelos.

You may opt out of the Program, text alerts at any time. To stop receiving text alerts, text STOP to 1-844-963-1414. After you submit a request to unsubscribe, you will receive one final text alert from the Program confirming that you will no longer receive text alerts. No additional text alerts will be sent
unless you re-activate your enrollment. For questions about text alerts, text the word Help to 1-844-963-1414. or contact the program at 215-955-8874.

The Program is offered on an "as is" basis and: (1) may not be available in all areas at all times; and (2) may not continue to work in the event of product, software, coverage or other service changes made by your wireless carrier. The Program may change or discontinue any of its text alert programs without
notice or liability to you. The Program and related employees are not responsible and shall not be liable for any losses or injuries of any kind resulting, directly or indirectly, from any text alert program or from technical failures or delays of any kind. The Program reserves the right to cease delivery of text alerts to
any person at any time in its sole discretion.

View our Privacy Policy

Dispute Resolution

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU, ON THE ONE HAND, AND the Program OR ITS SUPPLIERS OR VENDORS, ON THE OTHER HAND, WHETHER BASED IN
CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT AETNA AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (currently available at the Consumer Arbitration Rules PDF), as amended by this Agreement. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the
parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. If you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, the Program will pay as much of your filing and hearing fees in connection with
the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief, or relief
providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or
local agencies and, if the law allows, they can seek relief against us for you. With the exception of any of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions, if a court decides that any part of this Dispute Resolution
provision is invalid or unenforceable, the other parts of this Dispute Resolution provision shall still apply. If a court decides that any aspect of the language above in this Dispute Resolution provision relating to the waiver of class and representative actions is invalid or unenforceable, then the entirety of this
Dispute Resolution provision shall be null and void. The remainder of the Agreement will continue to apply and be unaffected by this severability provision.